It’s impossible to build a company without an incredible team. We are very fortunate to have a group of talented and experienced individuals who have dedicated themselves to create a world class service model that adds value to our clients
Siti Hajar Sulaiman
Head Operations (SEA)
Hajar is responsible to develop and manage the operations and growth of Lyric in South East Asia, She has the P & L responsibility. She has extensive experience in service Industry. Her task involves achieving the highest operational efficiency by directing and coordinating activities consistent with established goals and objectives. She is part of the key management team that spear heads growth strategies for the company.
Hajar can be reached at hajar(@)lyriclabs.com or call her directly at +60(3)20929546
Business Development Executive
Sherena is very passionate about her work and more importantly her business relationships. She is In-charge of operations in Kuala Lumpur. She is very friendly yet professional. Co-operative and easy to work with. She continues to manage the growth opportunities in Malaysia and Singapore
Sherena can be reached at sherena(@)lyriclabs.com or call her directly at +060 0193575230
Kelvin work with Head Operations on business planning, budgets and strategy to drive financial performance and lead the Finance functions of the company. He has a great team under him who manage the day to day issues. Kelvin has sound commercial acumen with strong leadership skills and extensive experience of leading and motivating a Finance team.
kelvin can be reached at Kelvin(@)lyriclabs.com or call him directly at +60(3)20929546
Project Management Team
Azlina Mohamad Yusof
Head Project Delivery (HPD)
Azlina heads the highly talented and experienced project management team. She leads and manages projects from simple to highly complex and challenging. The team is very quick and competent in responding to our clients. Working with multiple clients, managing high profile and complex client relationships, developing and maintaining those relationships by providing superior service. Ensuring technical and tactical expertise in a client driven environment.
She reports to the Head Operations.
Azlina can be reached at Azlina(@)lyriclabs.com or call her directly at +60(3)20929546
Project Manager (PM)
As a successful project manager she heads the project executives that has the authority to complete a project, as a team they particpate in the planning process and be responsible and accountable for completion of the project. She manages the team effectively. She manages the expectations and effectively anticipates and addresses client needs and concerns.
Syarina can be reached at mail(@)lyriclabs.com
Sr. Executive Projects
Zuliana is a part of the project management team. She ensures and maintains client relationships by identifying root cause of service failure if any and develop a clear recovery plan that satisfies client. Communicating job status as appropriate to client, management and following through on actions to final resolution. Co-ordinates/communicates with clients throughout the duration of the translation projects in a timely manner, providing production updates as required. She ensures that time and costs on each project are managed effectively and monitored closely according to the estimate and negotiated accordingly with the various production resources
Zuliana can be reached at support(@)lyriclabs.com
S F Roshna
Roshna formulates and fosters effective working relationships with client. She takes care of the statutory requirements including NDA’s, SLA’s and other working contracts between the company and clients. She maintains records and controls our CRM that proves to be an effective tool for our project team. She is responsible for leading project specific “kick-off” meetings and/or ongoing production meetings, as needed. She identifies opportunities and spearheads initiatives to improve service and process under industry specific requirements. Ensures services to meet or exceed client expectations. She prepares management information reports and essential data for job invoicing.
Roshna can be reached at in.support(@)lyriclabs.com
Use our live support to talk to our support staff or you can also mail us at firstname.lastname@example.org or call Ms.Sherena at 0193575230 for more.